Community & Mental Health Resources

General Needs

Rochester Mobile Crisis

Phone: (585) 275-5151 or (585) 529-3721

Website: https://www.urmc.rochester.edu/mental-health-wellness/emergency-services/monroe-mobile-crisis-team.aspx

  • Psychiatric team serving Monroe County
  • Available for all ages
  • Provides in-home crisis intervention
  • Provides mental health assessment
  • Facilitates access to appropriate mental health resources/intervention

2-1-1 LIFE LINE

Phone: Dial 2-1-1

Website: https://www.211lifeline.org/

  • Access to many different services (including Mobile Crisis)
  • Searchable by county and zip code

Open Door Mission

Phone: (585) 454-6696

Address: 210 West Main Street, Rochester, NY 14608

Website: https://opendoormission.com/

  • Meal assistance
  • Recovery programs
  • Clothing assistance

Foodlink

Phone: (585) 328-3380

Address: 1999 Mt. Read Blvd. Rochester, NY 14615

Website: https://foodlinkny.org/

  • Food/goods distribution
  • Nutritional education
  • Community market
  • Community meals
  • Food cupboard referrals

Monroe County Office of Mental Health

Website: https://www.monroecounty.gov/mh#MentalHealth 

Adult SPOA (The Single Point of Access program)

Phone: (585) 753-2874

Website: https://www.monroecounty.gov/mhadult-spoa

  • Helps facilitate connection to various services for adults with serious mental illness

Children’s SPOA (Single Point of Access)

Phone: (585) 753-2881

Website: https://www.monroecounty.gov/mhyouth-spoa

  • Serves children ages 0-21
  • Provides connection to services for youth who:
    • Have ongoing physical and/or behavioral health needs
    • Have severe emotional disturbance diagnoses
    • Require community residence

Rochester Regional PROS (Personalized Recovery Oriented Services)

Phone: (585) 368-6982 (Lake Ave), (585) 922-7200 (Alexander St)

Addresses:
Evelyn Brandon Behavioral Health Center
81 Lake Ave. Rochester, NY 14608

Genesee Behavioral Health Center (GMHC)
224 Alexander St. Rochester, NY 14607

Website: https://www.rochesterregional.org/services/behavioral-health/mental-health-and-emergency-inpatient-services/pros

  • Adults 18+
  • Community Rehabilitation and Support
  • Intensive Rehabilitation
  • Ongoing Rehabilitation Support
  • Clinic Treatment

​Crisis Services

UR Medicine: Behavioral Health Crisis Call Line

Phone: (585) 275-8686

Website: https://www.urmc.rochester.edu/mental-health-wellness/emergency-services/crisis-call-line.aspx

  • Hours:  Monday-Friday: 7 am - 8 pm; and Saturday, Sunday and Holidays:  10 am - 6:30 pm
  • Licensed clinicians can help to connect adults and adolescents to appropriate services.

Rochester Regional Behavioral Health Access and Crisis Center

Phone: (585) 368-3950

Address: 65 Genesee Street, Rochester, NY 14611
Entrance at 11 Chili Avenue, in the St. Mary's Medical Campus Building

Website: https://www.rochesterregional.org/locations/st-marys-campus/bhacc

  • Hours: 7 days/week 9am - 9pm
  • Adults 18+
  • Walk-ins welcome
  • Alternative to Emergency Room

Home-Based Crisis Intervention Program

Phone: (585) 922-8040

Address: 89 Genesee Street, Rochester, NY 14611

Website: https://www.rochesterregional.org/services/child-family-behavioral-health/crisis-care

  • 24/7
  • Children 5-17
  • Home-based intervention
  • Alternative to Emergency Room
  • Short-term (4-8 weeks)
  • Free for Monroe or Ontario County residents

Trevor Project

Trevor Lifeline: (866) 488-7386

TrevorText: text Start to 678678 – confidential text messaging with a counselor, available 24/7

WebChat: https://www.thetrevorproject.org/get-help/

Website: https://www.thetrevorproject.org/

  • Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

NY Project Hope - COVID-19 Emotional Support Hotline

Phone: (844) 863-9314

Website: https://nyprojecthope.org/

Online Wellness Groups: https://nyprojecthope.org/wellnessgroups/

  • For youth and adults, 8:00 am – 10:00 pm, 7 days/week
  • Free and confidential

National Suicide Prevention Hotline (24 Hours)

Phone: (800) 273-8255

Website/chatline: https://suicidepreventionlifeline.org/chat/

  • Free and confidential prevention and crisis resources for people in distress.

National Parent Helpline

Phone: (855) 427-2736

Website: https://www.nationalparenthelpline.org/

  • Emotional support and problem-solving help for parents available Monday through Friday, 1pm - 10 pm 

SAMHSA Disaster Distress Helpline

Phone: (800) 985-5990

Text: TalkWithUs to 66746

Website: https://www.samhsa.gov/find-help/disaster-distress-helpline

  • Provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies.
  • 24/7, 365 days/year
  • English, Spanish, or Hard of Hearing

Crisis Text Line

Text: Home to 741741

Website: https://www.crisistextline.org

    • Crisis Text Line provides free, text-based support a trained crisis counselor, 24/7
    • Also on WhatsApp and Facebook

Substance Use Services

UR Medicine: Strong Recovery Adolescent and Young Adult program

Phone: (585) 275-3161

Website: https://www.urmc.rochester.edu/mental-health-wellness/addiction-services.aspx

  • Adolescent ages 14-18 and Young Adult ages 18-24
  • Telehealth visits available

Villa of Hope Behavioral Health Clinic

Phone: (585) 328-0834

Website: https://www.villaofhope.org/programs-services/behavioral-health/#mental-health-outpatient-clinic

Brochure: https://www.villaofhope.org/wp-content/uploads/2020/11/BEH-HEALTH-2017-no-crops.pdf

  • Adolescents and Young adults ages 12-26

Rochester Regional Health/Evelyn Brandon Chemical Dependency Clinic

Phone: (585) 922-9900

Address: 81 Lake Avenue, Rochester, NY 146069

Website: https://www.rochesterregional.org/locations/mental-health/evelyn-brandon-health-center-chemical-dependency-clinic

  • Ages 12-18; 18 and older; older adults

Eating Disorders

Monte Nido

Phone: (888) 826-2320

Website: https://www.montenido.com/

  • Inpatient and Outpatient Telehealth
  • Adolescents and Adults

Child Care

NYS Childcare Council

Phone: (585) 654-4720

Website: https://childcarecouncil.com/

Monroe County DHS/Medicaid

Phone: (585) 753-6960

Website: https://www.monroecounty.gov/hs-daycare

YMCA

Website: https://rochesterymca.org/

Daystar

Phone: (585) 385-6287

Address: 700 Lac de Ville Blvd, Rochester, NY

Website: https://www.daystarkids.org/

  • For medically fragile children

Crisis Nursery of Greater Rochester

Phone: (585) 235-5750

Address: 905 Monroe Avenue, Rochester, NY

Address: 201 Genesee Park Blvd, Rochester, NY

Website: https://www.centerforyouth.net/

  • When parents find themselves in crisis, they may be temporarily unable to care for their children. The Crisis Nursery can provide the short-term childcare they need while resolving their problems.
  • Children from birth up to age twelve
  • Open 24 hours per day, most days of the year

NYS Childcare Resource

Website: https://ocfs.ny.gov/programs/childcare/resources-for-families.php

IBERO-American Action League

Phone: (585) 256-9800

Website: https://www.ibero.org/

  • Ibero, a dual-language human services agency, ignites the potential of individuals and families in New York State's Latino Community.

LGBTQ+ Support/Care

Trevor Project

Trevor Lifeline: (866) 488-7386

TrevorText: text Start to 678678

  • Confidential text messaging with a counselor, available 24/7.

Website: https://www.thetrevorproject.org/

  • Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

Trillium Health

Phone: (585) 545-7200

Website: https://www.trilliumhealth.org/

  • Primary Care and other health services

Golisano Children’s Hospital Gender Health Services

Phone: (585) 275-2964

Website: https://www.urmc.rochester.edu/childrens-hospital/adolescent/gender-health-services.aspx ​

  • Provides services to aid families, youth, and young adults who identify as transgender, gender fluid, or have other questions or concerns about their gender.

Domestic/Intimate Partner Violence

Willow Domestic Violence Center (Merged with RESOLVE of Greater Rochester 7/1/23)

Hotline: (585) 222-SAFE (7233)

Textline: (585) 348-SAFE (7233)

Office Phone: (585) 232-5200

Website: https://willowcenterny.org/

  • Support groups
  • Crisis counseling
  • Court advocacy
  • 24/7 hotline/textline
  • Emergency shelter
  • Prevention/outreach/education services

HEAL

Phone: (585) 275-HEAL (585-275-4325)

Website: https://www.urmc.rochester.edu/mental-health-wellness/adult-services/outpatient/heal.aspx

  • Program Offers Holistic Care for Victims of Interpersonal Violence

RESTORE Sexual Assault Services

Phone: (585) 546-2777

Hotline: 1-800-527-1757

Website: https://restoresas.org/

Saathi of Rochester (part of the NYS Immigration Coalition)

Phone: (585) 234-1050

Email: saathi_rochester@yahoo.com

Website: https://www.saathiofrochester.org

  • For South Asians of Rochester and surrounding areas facing domestic violence

Developmental Concerns

Early Intervention

Phone: (585) 753-KIDS (5437)  Option-1 (birth to 3)

Website: https://www.monroecounty.gov/hdei-referrals

Golisano Autism Center Helpline

Phone: 1-866-AUTISM-4 (866-288-4764)

Website: https://www.golisanoautismcenter.org/

Email: HelpLine@GolisanoAutismCenter.org

Levine Autism Clinic at Golisano Children's Hospital (formerly Kirsch)

Phone: (585) 275-2986

Website: https://www.urmc.rochester.edu/childrens-hospital/developmental-disabilities/services/levine.aspx

Person Centered Services

Phone: (585) 689-7459

Website: https://personcenteredservices.com/

Email: aalbanese@personcenteredservices.com

  • Contact: Amy Albanese with questions or concerns about the OPWDD application process and services for children with intellectual and developmental disabilities.
  • The intake department is a non-billable service to support families through the entire OPWDD eligibility and Medicaid process.

COVID-19 Resources for Parents of Children with Intellectual or Other Developmental Disabilities

Website: https://myemail.constantcontact.com/COVID-19-Resources-for-Parents-of-Children-with-Intellectual-or-Other-Developmental-Disabilities.html?soid=1114625386453&aid=7uHDuQO0UDE

  • Information For Families with A Child with an Intellectual and/or Developmental Disability During the Covid-19 Pandemic

FOR KIDS

Talking about the Corona Virus

Dr. Panda YouTube video on explaining coronavirus to children:

Talking about Racism

Questions? Contact Westside Psychological Services

wps@roberts.edu

(585) 594-6720

Westside Psychological Services